Case Study – Managed Services

Our client provides a complete energy service by funding, installing, operating and managing smart meters and carbon reduction assets, including EV chargers and battery storage systems, which facilitate a smarter, greener and more flexible energy system.

They require more than 30 live roles across their offices and warehouses on a temporary to permanent basis. As well as supporting the hiring process for those roles, Multitask Personnel also supply management permanent roles, as and when required.

Providing dedicated members of the team, and having robust experience of the sector

Here at Multitask Personnel, we provide a dedicated Client Services Manager plus a team of recruiters who work on high volume recruitment drives for the client within their offices, call centres and warehouses, as well as more specialist roles within management.

Having previous experience of working within these Managed Services sectors, as well as great communication with all relevant managers, the recruitment process is fluid.

Managing the hiring process

The client will come to us with temporary to permanent roles that require filling. They could be call centre advisors, team leaders, operations support advisors, data analysts, warehouse operatives, FLT drivers, warehouse administrators, transport clerks and fleet administrators or we could be asked to support their own recruitment team on permanent roles. We work directly with them to manage the recruitment process.

Throughout each recruitment role, we will take a full job description and in the first instance check any relevant current candidates on our database who are already on standby. This process allows us to send out mailshots from the database, then place adverts on our own website, across social media pages, utilising relevant job pages, as well as specific paid job boards for maximum exposure.

Finding the correct candidate

At Multitask Personnel, all applications to adverts are screened by a recruiter and suitable applications will be invited to a face-to-face interview (or we’ll arrange a video call with them) to run through the job they’ve applied for, discuss their previous experience, and suitability for the role.

All appropriate applicants will then be asked to send relevant paperwork required, that way if they are suitable for the role we can get them to work as soon as possible.  Once these are in place the formatted CV will then be sent over to the hiring manager for review. If the client wants to arrange an interview with the candidate, we will then speak to the candidate to arrange an interview to suit both parties.

Building a new client relationship

With all new clients at Multitask Personnel, we like to arrange a meeting to see them to allow us to talk about the different skill levels that may be required for the roles they have to be filled. This allows us to really get a feel for the place of work, the dynamics of the team, what experience they prefer the candidates to have, and what qualities the current workers they have had for them to take them on.

By building a positive relationship with clients from the beginning, we can find out any specific questions they would like us to ask for in our screening process. This means we can take away interview notes to make the screening process more streamlined. We also try to touch base with all clients and mangers weekly, or daily, if required.

Finalising the recruitment process

For successful candidates, we get as much feedback as we can from the client, and then relay this to the candidate to ensure they are happy to accept the job and agree on a start. The candidate would then receive a job confirmation email from us to formally offer them the job.

The candidates are contacted a few days before their contract is due to start to ensure they are still starting and asked if they have any questions or queries, they need answering. We then contact each candidate after their first shift to check how their day went, and ensure they are happy with the role and continuing in the job. The staff placed are all given the account managers contact details and are told to get in touch with any queries; questions can be responded to on evenings and weekends if required.

The result

Multitask Personnel actively recruit on a constant basis and fill up to 10 positions each week on a temp to perm basis, plus permanent positions as and when required throughout the year.

“Claire and the team at Multitask are very professional, reliable, honest and hardworking. I have worked with Claire for a number of years now in different supply chain sectors and always found that whatever the business need they have delivered – from short term staff members to recruiting senior roles – Multitask are always fully focused on the companies values and would recommend anyone in the sectors looking for resource to reach out to Claire and the team.”

National Operations Manager, Logistics and Warehousing

A tailored approach

The account manager at Multitask has worked with this client for several years and has built up a good rapport with the managers there. Our client will easily approach us with new roles, any queries and short notice staff requests. Where possible the account manager would aim to visit sites at least every quarter to conduct a client review and speak to the temporary workers on site to answer any queries they may have.

If you need support in finding the right candidate for your company, get in touch: or 01709 820102


What our clients say about us!
Finance & Operations, Research & Development – Sheffield
“Having worked alongside Claire on both a personal level & for recruitment requirements I have always found Claire & her team at Multitask Personnel to be friendly, professional & helpful & would highly recommend.”
Senior Quantity Surveyor, Construction – Sheffield
“It is with great pleasure that I’m providing this letter of recommendation to Multitask Personnel. Providing support labour in the construction industry is a massive challenge, we need quality resources who are reliable and good value for money. Multitask take away the intensive searching and validating tasks that takes up so much of our valuable time. They have a good portfolio of trade labour and when short notice is all you have they will step up to the mark! It’s with no hesitation that I highly recommend Multitask Personnel for any recruitment needs, they have a brilliant, committed team with Claire their MD always there to help. All the best for the future, keep up the good work!”

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We have recruiters who focus on each area of a business within our specialist sectors, including Business Support, Blue Collar, White Collar & Executive level appointments.
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