Case Study – Environmental Services

Our client specialises in water, hazardous materials, fire safety and associated Health Safety & Environmental services. As Health & Safety regulations evolve, keeping people safe and assuring compliance can be a time-consuming challenge. From inspection and analysis to remediation and ongoing monitoring, you can count on expert guidance and a service that’s tailored.

Thriving on excellent customer service

Since Multitask Personnel have been working with this client, we have offered our permanent recruitment service across the water industry on a nationwide basis, averaging three or four permanent placements per month. We have also aided in their customer service division and have several professional recruiters on hand who deliver a dedicated service.

In addition to this, we thrive on being able to provide an excellent service to each hiring manager by showing exceptional communication skills. We have also included client testimonials on our website to show potential customers where we have excelled when facilitating our customer’s needs.

Each recruiter within Multitask Personnel has specialist knowledge within certain sectors, whether this be Trades & Labour, Mechanical & Electrical, Industrial or Commercial.

Managing the hiring process

When Multitask Personnel is approached with a new position we acquire a detailed job description. This usually outlines the job specifics, qualifications needed, and benefits offered by the company.

These can be either temporary or permanent roles that we are recruiting for, as well as high level managerial roles. We call each customer to qualify the role to ensure we have the maximum amount information needed to sell the position to potential applicants.

By formatting the job specification, it allows us to advertise the role correctly. We have access to the top three job boards and a range of social media platforms such as Facebook, LinkedIn, and Twitter, plus over the past 12 years we have created a diverse database including a range of candidates where a bulk text or email can be sent out.

Each applicant that applies is screened by a specialist recruiter in our team who will gain further insight to their experience, qualifications, and expectations. This allows us to short-list candidates for the position.

Shortlisting candidates

When shortlisting candidates, we ask them to send over their right to work documents and any qualifications needed by the client so we can send these over with an updated, but formatted, CV.

By having a confidential chat with each candidate, it helps us elaborate to the client more information when sending over their documents as we will gain a better understanding of their current situation and what their expectations or goals are within a new role.

As we have built a strong relationship with each client and advised them on what the market is currently like, we aim to get feedback within 24 hours to inform us if they would like to progress them onto the next stage, usually a first interview. Since the pandemic, we also offer phone or a Microsoft Teams meetings if requested.

After each stage of the interview, we provide feedback as soon as the interview has been completed and should the candidate advanced onto the next stage, which is usually with a contracts or divisional manager, we again would confirm this.

Each candidate is sent over an invitation to the interview along with the job description and company website information so they can gain a good understanding of the company. Furthermore, each applicant receives a phone call the morning of the interview to confirm their attendance and to wish them luck.

Building a new client relationship

With all clients we aim to book in review meetings so we can gain a better insight of the company and the roles we are recruiting for. This will help when recruiting for the company as we gain knowledge on the office environment, plus the benefits of working there (such as parking/ local shops); all things that you wouldn’t gain from a phone call.

Equally this will help us start to build a strong relationship with the client as they will be able to put a face to the name and be able to have a more personal approach with us.

In addition to this, we have a weekly meeting booked in with our client due to the volume of live positions we are recruiting for. This helps us to keep the level of communication with them open regarding the progress on certain roles, plus any interview feedback, or how the new starters are getting along.

Finalising the recruitment process

When a candidate is successful, the client will either call or email us with an offer letter or a brief. We aim to get as much information as possible, such as the start date, salary level, induction details, etc.

By gaining this information we can then relay this to the candidate and ensure they know the highest level of information before the accept the role. The candidate will receive their offer letter from us, as well as from the client, to confirm all the details we have given to them verbally.

Once the candidate has accepted the offer and they have received all the documentation required, we keep in contact with them until their start date to ensure they don’t have any further questions and are ready to start their new employment.

The result

Since partnering with our client, we have primarily been offering our permanent services across the maintenance and engineering division, on average we place up three or four permanent candidates per month.

We offer temporary and permanent positions in roles such as Trainee Water Technicians, Experienced Water Technicians, Remedial Technicians, Plumbers, Legionella Risk Assessors, Asbestos Surveyors, Customer support, and Administrators nationwide.

A tailored approach

Multitask Personnel are an independent agency who can offer a tailored service, this can be anything on the flexible payment types to the level of service we offer.

Each client will have a main point of contact at Multitask who will ensure SLAs are being met and that we go out to see the client on a regular basis to ensure we are continuing to build a strong relationship.

If you need support in finding the right candidate for your company, get in touch: enquiries@multitaskpersonnel.co.uk or 01709 820102. 

Testimonials

What our clients say about us!
Finance & Operations, Research & Development – Sheffield
“Having worked alongside Claire on both a personal level & for recruitment requirements I have always found Claire & her team at Multitask Personnel to be friendly, professional & helpful & would highly recommend.”
Senior Quantity Surveyor, Construction – Sheffield
“It is with great pleasure that I’m providing this letter of recommendation to Multitask Personnel. Providing support labour in the construction industry is a massive challenge, we need quality resources who are reliable and good value for money. Multitask take away the intensive searching and validating tasks that takes up so much of our valuable time. They have a good portfolio of trade labour and when short notice is all you have they will step up to the mark! It’s with no hesitation that I highly recommend Multitask Personnel for any recruitment needs, they have a brilliant, committed team with Claire their MD always there to help. All the best for the future, keep up the good work!”

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We have recruiters who focus on each area of a business within our specialist sectors, including Business Support, Blue Collar, White Collar & Executive level appointments.
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Amberley Court, 101 Effingham St, Rotherham S65 1BL, United Kingdom
01709 820102enquiries@multitaskpersonnel.co.uk
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