Support Team Leader (Call Centre) – Bolton

Location: Bolton
Duration: Temp to Perm
Salary: £11.82ph
Hours: 40 hour week

Are you an inspiring and focused leader? Can you manage and motivate a team in a Contact Centre in a fast paced ever changing working environment with multiple priorities and targets? Would you like the chance to earn a good starting wage and the opportunity for career progression? If so read on….

Multitask Personnel have a fantastic opportunity to join a dynamic and expanding business within the energy industry, based in Bolton, our client is currently recruiting for Team Leaders.

You Will:

  • Ensure all advisors are ready to start their day and ensure they are adhering to schedules
  • Manage performance of team through coaching sessions and 121s monthly
  • Report on performance throughout the day and communicate this to key stake holders within the Contact Centre
  • Work closely with the Contact Centre Manager and other Team Leaders to achieve performance targets
  • Work closely with Contact Centre Manager and other key stake holders to drive continual improvement
  • Highlight and act on skill and behavioural gaps with quality feedback and coaching interactions to strengthen individual and team performance
  • Conduct monthly performance reviews to drive continual improvement in the dispatch and jeopardy teams
  • Build and maintain strong relationships with Contact Centre Manager and other key stakeholders
  • Ensure all people metrics are managed including efficiencies, behaviours and values
  • Seek to continually improve the way in which we work
  • Strive to deliver the future of smart energy in line with our clients company vision and values

You will need:

  • Strong leadership experience and the ability to motivate a continually developing team
  • Ability to effectively communicate with the dispatch and jeopardy teams, whilst also clearly and concisely reporting to Operation Support Managers
  • A natural ability to problem solve and will be able to react and resolve back office issues in an ever-changing landscape
  • To be able to work well under pressure whilst constantly considering opportunity for improvement and development
  • Five GCSEs grades A*-C or equivalent

Competencies:

  • Managing Change Initiative, Flexibility
  • Planning & Organising Analytical Thinking, Decision Making, Planning, Quality Focus
  • Interpersonal Skills Communication Skills, Sensitivity
  • Results Orientation Achievement, Business Awareness
  • Leadership Motivating Others, Developing People, Resilience

In Return:

  • 40-hour week Monday to Friday with shift patterns within the hours of 8am-8.00pm.
  • Some Saturday shifts will be required on a rota basis.
  • Candidates will be asked to have a flexible approach to working overtime.
  • The company offer full training
  • Salary of £24.6k, with a commission structure in place
  • Excellent progression opportunities

To apply for the role please call Faye on 01709 820102 or send a CV to f.lambert@multitaskpersonnel.co.uk

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