Our client specialises in water, hazardous materials, fire safety and associated Health Safety & Environmental services. As Health & Safety regulations evolve, keeping people safe and assuring compliance can be a time-consuming challenge. From inspection and analysis to remediation and ongoing monitoring, you can count on expert guidance and a service that’s tailored.

Thriving on excellent customer service

Since Multitask Personnel have been working with this client, we have offered our permanent recruitment service across the water industry on a nationwide basis, averaging three or four permanent placements per month. We have also aided in their customer service division and have several professional recruiters on hand who deliver a dedicated service.

In addition to this, we thrive on being able to provide an excellent service to each hiring manager by showing exceptional communication skills. We have also included client testimonials on our website to show potential customers where we have excelled when facilitating our customer’s needs.

Each recruiter within Multitask Personnel has specialist knowledge within certain sectors, whether this be Trades & Labour, Mechanical & Electrical, Industrial or Commercial.

Managing the hiring process

When Multitask Personnel is approached with a new position we acquire a detailed job description. This usually outlines the job specifics, qualifications needed, and benefits offered by the company.

These can be either temporary or permanent roles that we are recruiting for, as well as high level managerial roles. We call each customer to qualify the role to ensure we have the maximum amount information needed to sell the position to potential applicants.

By formatting the job specification, it allows us to advertise the role correctly. We have access to the top three job boards and a range of social media platforms such as Facebook, LinkedIn, and Twitter, plus over the past 12 years we have created a diverse database including a range of candidates where a bulk text or email can be sent out.

Each applicant that applies is screened by a specialist recruiter in our team who will gain further insight to their experience, qualifications, and expectations. This allows us to short-list candidates for the position.

Shortlisting candidates

When shortlisting candidates, we ask them to send over their right to work documents and any qualifications needed by the client so we can send these over with an updated, but formatted, CV.

By having a confidential chat with each candidate, it helps us elaborate to the client more information when sending over their documents as we will gain a better understanding of their current situation and what their expectations or goals are within a new role.

As we have built a strong relationship with each client and advised them on what the market is currently like, we aim to get feedback within 24 hours to inform us if they would like to progress them onto the next stage, usually a first interview. Since the pandemic, we also offer phone or a Microsoft Teams meetings if requested.

After each stage of the interview, we provide feedback as soon as the interview has been completed and should the candidate advanced onto the next stage, which is usually with a contracts or divisional manager, we again would confirm this.

Each candidate is sent over an invitation to the interview along with the job description and company website information so they can gain a good understanding of the company. Furthermore, each applicant receives a phone call the morning of the interview to confirm their attendance and to wish them luck.

Building a new client relationship

With all clients we aim to book in review meetings so we can gain a better insight of the company and the roles we are recruiting for. This will help when recruiting for the company as we gain knowledge on the office environment, plus the benefits of working there (such as parking/ local shops); all things that you wouldn’t gain from a phone call.

Equally this will help us start to build a strong relationship with the client as they will be able to put a face to the name and be able to have a more personal approach with us.

In addition to this, we have a weekly meeting booked in with our client due to the volume of live positions we are recruiting for. This helps us to keep the level of communication with them open regarding the progress on certain roles, plus any interview feedback, or how the new starters are getting along.

Finalising the recruitment process

When a candidate is successful, the client will either call or email us with an offer letter or a brief. We aim to get as much information as possible, such as the start date, salary level, induction details, etc.

By gaining this information we can then relay this to the candidate and ensure they know the highest level of information before the accept the role. The candidate will receive their offer letter from us, as well as from the client, to confirm all the details we have given to them verbally.

Once the candidate has accepted the offer and they have received all the documentation required, we keep in contact with them until their start date to ensure they don’t have any further questions and are ready to start their new employment.

The result

Since partnering with our client, we have primarily been offering our permanent services across the maintenance and engineering division, on average we place up three or four permanent candidates per month.

We offer temporary and permanent positions in roles such as Trainee Water Technicians, Experienced Water Technicians, Remedial Technicians, Plumbers, Legionella Risk Assessors, Asbestos Surveyors, Customer support, and Administrators nationwide.

A tailored approach

Multitask Personnel are an independent agency who can offer a tailored service, this can be anything on the flexible payment types to the level of service we offer.

Each client will have a main point of contact at Multitask who will ensure SLAs are being met and that we go out to see the client on a regular basis to ensure we are continuing to build a strong relationship.

If you need support in finding the right candidate for your company, get in touch: enquiries@multitaskpersonnel.co.uk or 01709 820102. 

Our client is a turnkey interior fit out and refurbishment specialist company, working across the public and private sector. Multitask Personnel supply Temporary and Permanent recruitment services to this large main contractor in the Construction industry.

Building a new client relationship

With any new client, we aim to have several discussions on the phone, and in person. By visiting our client's offices in the South West and meeting some of the Senior Management team, it allows us to understand out client and build a strong working relationship with them.

Managing the hiring process

With all new positions, we will obtain a detailed job specification from our client. These roles can be temporary, or contract hires for various roles across the public and private sectors, such as Site Managers, Labourers, Project Managers, and Health & Safety experts.

Our client will issue us with a schedule of works with all upcoming projects, and it is then our job to identify suitably experienced Site Managers from our database. Once we have done this, we will then talk to them about the type of project they will be working on and the duration of the contract.

By having these conversations it ensures that they are a good fit for that project and allows us to check that they are available to work the days required. We will then send the schedule back to the client to confirm which Site Managers we have allocated to which project.

Where possible, we try to use managers who have worked for our client before and where the feedback was positive. If this is not possible, we will search for new Site Managers within the local region, and if we have not worked with them before, we will obtain qualifications, carry out both a telephone and video interview, and ask for two relevant references. 

We call our client to ensure we are clear on the requirement and expectations needed, to ensure we have the maximum amount of information to hand to find the right potential applicants for the roles.

We have access to the top three job boards and a range of social media platforms, plus with our diverse and expansive database, we can carry out CV searches. We also utilise LinkedIn to identify candidates to approach about the role.  

Finding the right candidates

Once we have potential candidates of interest, we would do an initial interview that would include an in-depth conversation about the company, their business growth plan, the role, the opportunity for progression, and benefits. 

We then go into the candidate’s work history and ensure they are a good fit for the client from both an experience and cultural point of view.  Following this stage being positive, we would send over the CV and notes to the client to review, we would also generally back this up with a quick call to explain more about why we have put the candidate in front of them.

Once the client has confirmed they wish to arrange an interview, we would organise this and send out confirmations on email to both the client and candidate. Each stage of the interview process is followed up with both the client and candidate with feedback given at all stages of the process.

Finalising the recruitment process

When a candidate is successful the client will either call or email us with an offer letter or a brief where we aim to get as much information as possible. This will include the start date, salary level, induction details etc. When filling Project Manager roles, a call is organised to talk them through the project, and we will issue a job pack to them.  We would then send them a full confirmation email with the site details, agreed rates and dates.

In addition to Site Managers we, on an ad hock basis, also supply Project Managers for short term assignments and labourers within the local area to the sites.

Once we have all the information we need, we can then relay this to the candidate and ensure they know the highest level of information before they accept the role. The candidate will receive the offer letter from us as well as the client to confirm all the details we have given them, verbally.

Once the candidate has accepted and they have received all the documentation required, we keep in contact with them until the start date to ensure they don’t have any further questions and are ready to start their new employment.

An extra touch of personalisation

To maintain a good level of service and the quality of candidates provided, we carry out a formal candidate review/reference with each Project manager within a week of any new site managers starting, we also carry our quarterly service reviews with the Senior management team to review the service provided and any improvement areas moving forward.

The result

Since working with this client, we have been offering temporary and contract hire roles for Site Managers, Labourers, Project Managers, and Health & Safety experts.

“We have recently moved our resourcing of temporary and permanent team members to Multitask Personnel, what a difference! Claire and the team have been fantastic. A true extension on our internal team always making us feel that our roles are the most important and more importantly going the extra mile to find candidates that are a good fit for our business. Awesome service thank-you”

Joint Managing Director, Construction

“Fantastic service, great people. Claire was incredibly supportive and driven when working with me to secure an interview and placement with a company. Her follow up was always on time and her accuracy in putting me forward for the right position was spot on”

Permanent candidate, Health, Safety and Environmental Manager

“Staff always polite and supportive. Always came back with responses even when there was no positions open in the market. Got a placement pretty quickly, the whole process was very transparent and hassle free. Hats off to Claire for her support with my transition from overseas, back to the UK market.
Highly recommenced if your searching for a change in your career”

Temp/Contract candidate, Project Manager

A tailored approach

Multitask Personnel are an independent agency who can offer a tailored service, this can be anything on the flexible payment types to the level of service we offer. Each contract will have a main point of contact at Multitask who will monitor the SLAs are being meet and that we go out to see the clients roughly every month to ensure we are continuing to build a strong relationship.

If you need support in finding the right construction & property candidate for your company, get in touch: enquiries@multitaskpersonnel.co.uk or 01709 820102 

Changing the face of Construction Recruitment in Manchester, Sheffield and beyond.
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Amberley Court, 101 Effingham St, Rotherham S65 1BL, United Kingdom
01709 820102enquiries@multitaskpersonnel.co.uk
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