Sector: Energy & Renewables

Duration: Ongoing

Background: Our client is an award-winning UK Energy company

Roles filled: Solar Roofers, Electricians, Operations planners, Stock Admin, Operations Managers, Team managers, Director level roles, Policy & compliance.

Locations: Nationwide

Hiring process

Types of recruitment and roles

Permanent recruitment for Management, Technical and Business support roles, Nationwide.

Our customer is growing at a rapid rate and as such, have a volume of vacancies across their installations business from Solar Roofers and EV Electricians through to Compliance, Team, and Operations Management, plus Director level roles.

We work closely with the hiring managers, who will call or email to inform us of current requirements, enabling us to gain as much information as we can by going through the roles, salaries, benefits, interview dates and ensure we are clear on the person specification to best match their requirements.

Volume recruitment – Technical and Business Support roles

We have recruiters focused on higher volume technical and office support roles, who advertise the roles across all social media channels and job boards, search CV databases, and contact anyone suitable on our own database to carry out thorough interview screening with potential applicants to assess suitability and fully brief them on the role and company.

If they are deemed suitable, we then take them through our compliance process, gaining copies of any qualifications, driving licence and ID, RTW etc. They are then booked onto a client assessment day and receive a formal email interview confirmation.

Headhunting and Recruitment – Management and Specialist roles

We have recruiters who focus on Management and Specialist roles for the business and our Managing Director, Claire Lee works on Director level roles. We discuss the vacancy in detail with the hiring manager, to understand what type of experience and the person they require, what the interview process will look like, the overall package, any additional benefits, and then go to market to find them suitable candidates. 

We initially utilise our database of industry specific candidates to assess if any of these candidates are the right cultural fit for the business, then we also look to headhunt for suitable candidates utilising our industry contacts and LinkedIn.

Building a new client relationship

Prior to working with this client, we visited their offices in the South-East to meet some of the senior management team and build up a good understanding of the business, their growth plans, its people and their culture.

On a weekly basis, for volume recruitment we hold a Teams meeting with the hiring managers, where we provide a tracker of candidates who have attended assessment days, fill ratios and discuss upcoming locations for assessment days, discussing any feedback, new requirements and any issues from either side can be raised then.

For Management and Specialist roles we have a weekly catch up with the hiring manager to discuss outstanding CVs, interviews arranged, candidate feedback, any offers and new requirements or focus areas.

"Multitask are able to provide varying levels of candidate for our rapidly expanding business, ensuring not only do they hold the correct qualifications and experience but that they are the right cultural fit. The team are professional yet down to earth and are extremely motivated, a real pleasure to work with. Keep up the hard work!"

Field Operations Director

Our client specialises in water, hazardous materials, fire safety and associated Health Safety & Environmental services. As Health & Safety regulations evolve, keeping people safe and assuring compliance can be a time-consuming challenge. From inspection and analysis to remediation and ongoing monitoring, you can count on expert guidance and a service that’s tailored.

Thriving on excellent customer service

Since Multitask Personnel have been working with this client, we have offered our permanent recruitment service across the water industry on a nationwide basis, averaging three or four permanent placements per month. We have also aided in their customer service division and have several professional recruiters on hand who deliver a dedicated service.

In addition to this, we thrive on being able to provide an excellent service to each hiring manager by showing exceptional communication skills. We have also included client testimonials on our website to show potential customers where we have excelled when facilitating our customer’s needs.

Each recruiter within Multitask Personnel has specialist knowledge within certain sectors, whether this be Trades & Labour, Mechanical & Electrical, Industrial or Commercial.

Managing the hiring process

When Multitask Personnel is approached with a new position we acquire a detailed job description. This usually outlines the job specifics, qualifications needed, and benefits offered by the company.

These can be either temporary or permanent roles that we are recruiting for, as well as high level managerial roles. We call each customer to qualify the role to ensure we have the maximum amount information needed to sell the position to potential applicants.

By formatting the job specification, it allows us to advertise the role correctly. We have access to the top three job boards and a range of social media platforms such as Facebook, LinkedIn, and Twitter, plus over the past 12 years we have created a diverse database including a range of candidates where a bulk text or email can be sent out.

Each applicant that applies is screened by a specialist recruiter in our team who will gain further insight to their experience, qualifications, and expectations. This allows us to short-list candidates for the position.

Shortlisting candidates

When shortlisting candidates, we ask them to send over their right to work documents and any qualifications needed by the client so we can send these over with an updated, but formatted, CV.

By having a confidential chat with each candidate, it helps us elaborate to the client more information when sending over their documents as we will gain a better understanding of their current situation and what their expectations or goals are within a new role.

As we have built a strong relationship with each client and advised them on what the market is currently like, we aim to get feedback within 24 hours to inform us if they would like to progress them onto the next stage, usually a first interview. Since the pandemic, we also offer phone or a Microsoft Teams meetings if requested.

After each stage of the interview, we provide feedback as soon as the interview has been completed and should the candidate advanced onto the next stage, which is usually with a contracts or divisional manager, we again would confirm this.

Each candidate is sent over an invitation to the interview along with the job description and company website information so they can gain a good understanding of the company. Furthermore, each applicant receives a phone call the morning of the interview to confirm their attendance and to wish them luck.

Building a new client relationship

With all clients we aim to book in review meetings so we can gain a better insight of the company and the roles we are recruiting for. This will help when recruiting for the company as we gain knowledge on the office environment, plus the benefits of working there (such as parking/ local shops); all things that you wouldn’t gain from a phone call.

Equally this will help us start to build a strong relationship with the client as they will be able to put a face to the name and be able to have a more personal approach with us.

In addition to this, we have a weekly meeting booked in with our client due to the volume of live positions we are recruiting for. This helps us to keep the level of communication with them open regarding the progress on certain roles, plus any interview feedback, or how the new starters are getting along.

Finalising the recruitment process

When a candidate is successful, the client will either call or email us with an offer letter or a brief. We aim to get as much information as possible, such as the start date, salary level, induction details, etc.

By gaining this information we can then relay this to the candidate and ensure they know the highest level of information before the accept the role. The candidate will receive their offer letter from us, as well as from the client, to confirm all the details we have given to them verbally.

Once the candidate has accepted the offer and they have received all the documentation required, we keep in contact with them until their start date to ensure they don’t have any further questions and are ready to start their new employment.

The result

Since partnering with our client, we have primarily been offering our permanent services across the maintenance and engineering division, on average we place up three or four permanent candidates per month.

We offer temporary and permanent positions in roles such as Trainee Water Technicians, Experienced Water Technicians, Remedial Technicians, Plumbers, Legionella Risk Assessors, Asbestos Surveyors, Customer support, and Administrators nationwide.

A tailored approach

Multitask Personnel are an independent agency who can offer a tailored service, this can be anything on the flexible payment types to the level of service we offer.

Each client will have a main point of contact at Multitask who will ensure SLAs are being met and that we go out to see the client on a regular basis to ensure we are continuing to build a strong relationship.

If you need support in finding the right candidate for your company, get in touch: enquiries@multitaskpersonnel.co.uk or 01709 820102. 

Our client delivers people-focused, intelligence-driven property services offering better outcomes for customers and clients. The company repair and maintain buildings, manage properties, build homes, and support clients with all their property needs.

They require up to 70 Trades and M&E candidates, and 30 active roles to fill at one time.

Providing temporary and permanent candidates

Here at Multitask Personnel, we pride ourselves on the quality of service we deliver to each client, therefore the knowledge and background of our recruiters is essential to the hiring process.  Having experienced recruiters behind us means we can understand and meet our client’s needs, finding candidates to fit their requirements and help them develop a strong work team.

Our Account Manager and resource support personnel, source, and screen suitable candidates for our clients on an ongoing basis to utilise the specialist recruiters within the business, when required. 

Managing the hiring process

Each week our Accounts Manager will obtain an up-to-date list of vacancies from each of the nationwide Property Services’ departments, making sure we have full job details, pay grades and benefits for each live vacancy. These will be a mixture of Trades People, Gas Engineers, Electricians, Office Support Staff and Management positions. 

Throughout the process we discuss the vacancies in more detail with the relevant managers to ensure that we have covered all requirements; this allows us to identify the urgency of the position and pinpoint key attributes needed from a potential candidate.

With this client being nationwide, we work closely with many different departments and hiring managers old and new. We take the time to get to know each hiring manager and understand what their expectations are for us to help identify the right candidates. The Account Manager will visit each hiring manager on a regular basis to review the candidates we have supplied, and the service received, plus discuss upcoming requirements and changes within the business. 

Finding the correct candidate

With Multitask Personnel being an established company, we have a huge database of workers. When a suitable role is matched with a candidate, a text will go out advising them of the role. This gives candidates the opportunity to see vacancies before they go on the internet, leading to early application.

It’s impertinent to us that we advertise the roles on numerous job boards and websites, including social media. We aim to advertise the roles in a way that is with the candidate in mind; highlighting the key points we think they want to see.  We’re able to utilise online job boards through detailed CV searches. For more specialised roles we also use LinkedIn and ‘head hunt.’

Once we have identified, or have been approached by suitable candidates, they are put through a full screening process with one of our specialised recruiters. This allows us to gather further relevant experience the candidates have, and to fully brief them on the company, role, and benefits on offer. And once they have passed the screening process, we will put them forward for the position and obtain all Compliance Documents required to make the transition into the new role as seamless and as organised as possible.

Informing our client

We would at this stage send the client all the information necessary – including a formatted version of the candidates CV, and a brief bio on the candidate; highlighting their relevant experience, current situation and why we think they fit the role, plus relevant qualifications for the role.

The relationship we have with our client usually allows us to receive feedback on the candidate within 24 hours.

Successful candidates will either be offered an interview with the client which we will arrange, which could be over the phone, video, or face to face. Or in some positions such as trades roles, are offered a start date from the client following our submission of the candidate, as we provide enough information for them to decide.

Once a successful candidate has verbally accepted a position, we put together the confirmation details and email out to the candidate and client. We will remain in contact with the candidate right up to the start date, wishing them luck on the day and checking in to see how they found everything.

The result

Multitask Personnel have recruited thousands of temporary and permanent positions per month for our client over the years, along with providing pre-employment support.

“I have had the pleasure of working with Claire and Multitask for several years now and cannot fault her and the teams professional approach and dedication.”

Assistant Director of Operations, Property Services

A tailored approach

As an independent company, we can offer a tailored service to all clients. We understand that one size doesn’t fit all, we listen to the needs of each customer to give a bespoke service. Having this approach allows us to offer flexibility with terms, service level agreements, rebates, and payment options to suit. We have account managers in place to allow a direct contact on hand, offering a prompt service at all times.

If you need support in finding the right candidate for your company, get in touch: enquiries@multitaskpersonnel.co.uk or 01709 820102

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01709 820102enquiries@multitaskpersonnel.co.uk
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